Working with Clients

Strategy is one of those words you hear thrown out all the time in a meeting but many times it is not clearly defined nor understood by all parties. Learning strategy is the first step in setting [...]

In this episode of traffic talk, someone asked a question of what to do when a client they were speaking with on the regular suddenly "disappeared". Should they move on or wait on the client?

For this episode of traffic talk someone asks when is the best time to begin discussing pricing rates. They have been asked to come up with a mockup with an existing client and are not sure [...]

This episode of Freelance Jumpstart I cover the main takeaway I learned from visiting agencies and museums while in Los Angeles, CA

Your title is one of the first elements that informs potential clients of your brand and how you can help. Though you may be running a freelance business if you want people to take you seriously [...]

Have you ever wrestled with self doubt, anxiety, perfectionism, fear of failure while working with clients? This may be a common issue creatives wrestle with called Imposter Syndrome.

What do you do when a client continually requests file from you? Do you charge them or do you count it as good customer service?

What happens when you've been blacklisted by a client and how can you repair the relationship?

Do you present 1 logo option or several? The answer to the question is more about the client's goal than their preferences.

The freelance landscape has become crowded, but there’s still a chance to be successful if you know how to stand out from the rest. How do you freelance in 2018?

There are times when a client may ask for a "small change" but this often turns into something bigger. How do you make sure you are not tricked into getting work you're not paid for?

I’ve was burned by clients in the past. I’ve had those times to where I worked with a client and delivered on what we agreed on, however, they were late on a payment. I don’t [...]

What do a McDonalds Big Mac and Scope Creep have in common? As a matter of fact, they have more in common than you think. Scope Creep and a Big Mac One of the funniest stories of my college [...]

As a freelancer, you’re going to have to experience the process of getting feedback that just doesn’t make sense. More than likely you’ve witnessed this before, vague feedback a [...]

How do you stop endless client feedback? Those times in which a client has so many revisions, your original work begins to unravel. Also, when does the feedback cycle ever end? I’ve dealt [...]

I used to meet clients at places like Panera Bread and Starbucks, this was a big mistake. I had no control over my environment and the professional perception of my business was decreased. To fix [...]

I hate that feeling. The feeling I get when I meet with a client I write down exactly what I believe they were expecting, only to present a solution to their business problem that is not what [...]

There are times when working with clients I ask myself “how did I get here?” Most of the time when I’m asking myself that question it’s when I’m dealing with a [...]

To answer the question “should you work for free?” the answers are “no”, “maybe” and “it depends on a couple of factors.” You may have heard the [...]

To put it simply raising your rates is something that you should just do. The increase of your rate should be built into your business and every so often you should evaluate if you’re [...]

For the last couple of episodes, we’ve been in a series about value-based pricing, which is a pricing strategy that focuses on pricing based on the value you provide rather than a flat fee [...]

In the previous episode, we looked at the beginnings of value based pricing which involves uncovering the potential value of a project. This can be accomplished by asking the potential client [...]

If you haven’t noticed for the last couple of episodes we’ve been a series of pricing strategies. This week we dive deeper into my new favorite type of pricing, value based pricing. Amongst all [...]

One early morning I received a phone call. It was my friend Obinna and he was frantic: My website has been hacked! To check out his claims I went directly to his website and searched his website [...]

Have you ever been asked the question “What do you charge?” This question is either easily answered by the confident freelancer but if you don’t yet know what your rates are [...]

Why do some people make more money than me? Get higher quality clients? Why is it some freelancers are viewed as experts in a certain field and land big projects while I struggled to get people [...]

The next couple of videos you will see will be about marketing and diving into what marketing is and how best to market your own business. Leading off let’s start with a simple statement that has [...]